Privacy Policy | D&G Movers

1. Who We Are

D&G Movers is a removals and moving services provider operating in the United Kingdom. We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way.

If you have any questions about this Privacy Policy or how your personal information is used, you can contact us via our website contact form, by email, or by phone.

2. Information We Collect

We may collect and process the following types of personal information:

Your full name
Your email address
Your phone number
Your pickup and delivery addresses
Your postcode and location-related information
Your moving details and service requirements
Messages submitted through our contact or quote forms
Technical data such as IP address, browser type and device information

3. How We Collect Your Information

We collect personal information when you:

Submit a quote request through our website
Send us a message through the contact form
Communicate with us by phone or email
Browse or interact with our website

4. How We Use Your Information

We use your information for legitimate business purposes, including to:

Provide quotes for our moving and removals services
Respond to your enquiries and customer service requests
Arrange, manage and deliver our services
Contact you regarding your quote, booking or enquiry
Improve our website, services and customer experience
Maintain internal records and business administration
Comply with legal and regulatory obligations

5. Legal Basis For Processing

We process personal data where we have a lawful basis to do so, including:

To take steps at your request before entering into a contract
To perform a contract where you have booked or requested services
For our legitimate interests in operating and improving our business
To comply with legal obligations
Where applicable, with your consent

6. Sharing Your Information

We do not sell your personal information. We may share your data only where necessary, including with:

Service providers who support our website or communications
Payment processors, where relevant
Technical providers or hosting partners
Legal, regulatory or enforcement authorities where required by law

Any such sharing will be limited to what is reasonably necessary for the relevant purpose.

7. Data Retention

We keep personal information only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax or business record-keeping requirements.

Quote requests, contact messages and related records may be retained for a reasonable period in order to manage enquiries, customer service and business administration.

8. Data Security

We take appropriate technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

However, no website or internet transmission can ever be guaranteed completely secure, so users should also take care when sharing information online.

9. Cookies and Website Usage Data

Our website may use cookies or similar technologies to improve functionality, analyse traffic and enhance user experience.

Cookies may collect technical and browsing information such as pages visited, time spent on the website, browser details and general interaction data.

You can usually control cookies through your browser settings.

10. Your Rights

Depending on applicable law, you may have rights relating to your personal data, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data in certain circumstances
Object to or restrict certain types of processing
Request transfer of your data where applicable
Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the details provided on our website.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of external websites. We encourage users to read the privacy policies of any third-party sites they visit.

12. Children's Privacy

Our website and services are not intended for children, and we do not knowingly collect personal data from children without appropriate legal basis or authorisation.

13. Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality. Any updates will be posted on this page, and the revised version will apply from the date shown at the top of the policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact D&G Movers through our website contact page or via our business contact details.