Terms and Conditions

1. Introduction

These Terms and Conditions apply to the use of the D&G Movers website and to any enquiries, quotations, communications or services provided by D&G Movers. By using this website or requesting our services, you agree to be bound by these terms.

2. About Us

D&G Movers provides removals, transport and related moving services within the United Kingdom and, where agreed, for longer-distance or international relocation support.

Our services may include house removals, flat removals, office moves, packing assistance, storage-related transport, furniture handling and other agreed moving services.

3. Website Use

You may use this website only for lawful purposes. You must not use this website in a way that could damage, disable, overburden or impair the website, or interfere with another user's use.

You must not attempt to gain unauthorised access to any part of the website, the server on which it is stored, or any connected system or database.

4. Quotes and Estimates

Any quote or estimate provided through our website, by email, by phone or by message is based on the information supplied by you at the time of enquiry.

Quotes may be subject to change if the details of the move change, including but not limited to:

Pickup or delivery location changes
Property type or access conditions
Additional items or increased load volume
Stairs, lifts or restricted access
Changes to date, timing or service level
Special handling requirements

A quote should not be treated as a final confirmed booking unless accepted and confirmed by D&G Movers.

5. Bookings and Service Availability

All bookings are subject to availability. We reserve the right to refuse, reschedule or decline a booking where it is not practical, safe or commercially viable to proceed.

Booking times provided are estimates unless otherwise expressly confirmed. Traffic, weather, property access issues and operational circumstances may affect timing.

6. Customer Responsibilities

Customers are responsible for ensuring that:

The information provided to us is accurate and complete
All items to be moved are declared properly
Access arrangements are clearly communicated in advance
Parking or access permissions are arranged where needed
Fragile, valuable or high-risk items are identified before the move
Any special handling requirements are disclosed in advance

Customers must also ensure that items are legally owned or lawfully under their control and may legally be transported.

7. Restricted and Prohibited Items

Unless expressly agreed otherwise, D&G Movers does not undertake to transport illegal, hazardous, dangerous or prohibited items.

Examples may include:

Explosives, weapons or ammunition
Illegal goods or substances
Hazardous chemicals or flammable materials
Perishable items not suitable for transport
Items requiring specialist licences or permits

We reserve the right to refuse transport of any item we reasonably believe may present a risk, legal issue or safety concern.

8. Delays and Events Outside Our Control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including but not limited to traffic disruption, road closures, severe weather, accidents, access restrictions, mechanical breakdowns, labour shortages or unforeseen operational events.

9. Damage and Liability

We take reasonable care in handling and transporting goods. However, to the fullest extent permitted by law, D&G Movers shall not be liable for loss or damage arising from:

Insufficient or unsuitable packing by the customer
Pre-existing damage or wear to items
Fragile goods not disclosed in advance
Structural weakness or hidden defects in furniture
Loss arising from inaccurate instructions or missing information
Delay caused by circumstances outside our reasonable control

Nothing in these Terms excludes liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence.

10. Payments

Payment terms may vary depending on the service, booking type and agreement between D&G Movers and the customer. Where payment is required in advance, the booking may not be confirmed until payment is received.

We reserve the right to request deposits, staged payments or full payment in advance where appropriate.

11. Cancellations and Changes

If you need to change or cancel a booking, you should contact us as soon as possible. Depending on the timing of the cancellation, work already undertaken, or resources allocated, charges may still apply.

D&G Movers reserves the right to cancel or reschedule services where required for operational, safety or legal reasons.

12. Intellectual Property

All content on this website, including text, layout, branding, graphics, logos and design elements, is owned by or licensed to D&G Movers unless otherwise stated.

You may not reproduce, copy, distribute, modify or commercially exploit any website content without prior written permission.

13. Privacy and Data Protection

Your use of this website and our handling of personal information are also governed by our Privacy Policy.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, availability or policies of those external sites.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. Any revised version will be posted on this page and will apply from the date shown at the top.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, unless another applicable legal jurisdiction is required by law.

17. Contact Us

If you have any questions about these Terms and Conditions, please contact D&G Movers: